Insurance companies cannot legally underpay your or withhold your money from you, so their most used tactic is to delay and put up obstacles to payment. They’re hoping you’ll eventually give in and leave money on the table. That’s why you need aggressive follow up.
Our team will go after every claim systematically to make sure nothing falls through the cracks and to avoid delays in processing. We’ve seen every game the insurances play and have developed processes and tools to work around them. We’ll do everything we can to keep the insurances on their toes and reduce the payment cycle time.
An often-overlooked part of out-of-network billing is the administrative process that takes place before a patient is even seen. How your office communicates with patients and the information gathered at the start of the relationship plays a significant role in making the OON billing process easier.
We will work with you and your team to:
Data GatheringEnsure all the necessary information is being gathered at the first point of contact. Out-of-network billing requires a more robust amount of information be collected about a patient’s history and benefit information.
Ensure the right messaging is going out to patients about their responsibilities and expectations. An informed and engaged patient can become a powerful ally against the insurance companies when negotiations and appeals begin.